Amy Miller  4533 Skyline Circle   Erda, Utah 84074   amylmiller777@gmail.com    435 224 1628 

 

Experienced supervisor in supply chain operations including warehousing, inventory control and purchasing in high paced, non-stop work environment. Strong leadership, team building and analytical skills combined with 15+ years experience resulting in increased productivity over 50%, and increased

WORK EXPERIENCE 

Nicholas and Company   Salt Lake City, UT   ​ January 2013 – July 2015​

Operations Supervisor 

Supervise the day operations comprised of 24+ team members and including 3 leads. Successfully worked with forklift drivers and area leads to meet yearly goals. Decreased damage year over year by 30% while increasing overall productivity levels by 56%

·   Successfully work with team leads with strong leadership to build collaboration throughout the warehouse operation to meet yearly goals, while helping them develop the skills for future supervisory opportunities

·   Collaborate with ALL internal departments (purchasing, logistics, sales, contracted unloading service) to receive company loads resulting in increased productivity and decreased department operational costs - operating the receiving department $20,000 below budget for 2013-2014

·   Held monthly procurement meetings to keep open lines of communication across teams

·   Implement and manage web schedule loads based on capacities using Retalix – SmartDock reducing appointment emails from 100+ daily to under 30, improving time management for receiving clerks and support

·   Ensured that the operation was adequately staffed for the day's workload and managed days off and vacations. 

 

 

Nicholas and Company   Salt Lake City, UT,    Dec 2009 – Jan 2013

Operations Day Shift Lead 

Managed area of forklift drivers (dry/perishable/freezer) and will call personnel to set goals and coached accordingly to help them meet these goals; set time off and coverage in each area

·   Administered daily workload to all forklift drivers, while working directly with them on increasing or maintaining rate of accuracy and PPH levels, using score carding, coaching and process improvement feedback or suggestions

·   Collaborated across teams to share information pertaining to the everyday operation in weekly management meetings and communication to employees in monthly communications meetings

·   Helped to implement efficient staging and wave picking of will call for faster customer response time

·   Obtained Certified Crown equipment training (Train the trainer) 

Nicholas and Company   Salt Lake City, UT, Dec 2008 – Dec 2009

Inventory Control Coordinator - Cooler

·   Cycle count of the cooler aisles weekly to maintain accuracy levels of inventory in the cooler. 

·   Reported and investigated any large discrepancies

·   Made adjustments to inventory based on recommendation and written information from QA department, stock transfers from purchasing, and auditing

·   Decreased inventory variances and missing pallets by more than 40%

 

Nicholas and Company, Salt Lake City, UT     April 2005 – Dec 2008

Buyer - Procurement

·   Managed the purchasing of frozen foods category while keeping inventory and service at desirable levels 

·   Collaborated with brokers, vendors and internal groups to ensure service levels were at desired level and vendor pricing was updated each month 

·   Completed vendor reviews each year and negotiations with these vendors on pricing and transportation costs 

·   Assisted to manage the new “Just in time” special order meat and seafood program

·   Completed demand reporting to ensure product was allocated and distributed to customers each day

Nicholas and Company, UT    Jan 2000 – April 2005

Operations Team Member

·   Data entry of daily forklift product moves

·   Received and staged of inbound freight into aisles for replenishment and put away by lift drivers

·   Coordinated with unloaders their assigned dock space, any damage or shorts that were experienced were noted and staged for disposal or return

·   Signed out drivers Bill of Ladings

·   Scheduled appointments via phone or email

·   Learned and grew into the role of receiving lead and initiated the establishment of expectations for receivers and clerk functions 

 

Major Projects:

·   Design, test and implemented ERP warehouse system for new DC Center -Starting with finding stage; or our wish list, to enhance current program, through numerous hours of testing each function, to training DC staff on utilization, processes and programs.

·   Created online damage reporting and previous week summary for increased awareness on total warehouse damage and focus on high volume items and areas. Tracked damage and identified area’s to focus prevention while working with inventory control to identify salvage opportunities, significantly reducing product loss

 

·   Created error reporting for receivers to track rate of accuracy – This required retraining of receiving department as error tracking along with individual and department ROA became expectations

·   Helped to create and implement an incentive pay plan for forklift drivers – transparent 

·              Created error tracking and reporting to better coach team members - Number of errors made significantly reduced from 20+ per week down to 5-6

·              Increased productivity - as a result staffing reduced from 21 lift drivers to 13 on the day shift without layoffs. By moving to incentivized pay, forklift drivers increased their own pay by nearly 1/3

·              Helped in building an RF inventory program – Increasing frequency and accuracy of cycle counts, building efficiencies in driver check-in/returns, and increasing productivity for the department as well as increasing efficiencies around traceability of product moves

 

SKILLS 

·   Solid knowledge of Microsoft Office (Excel, Powerpoint and Word) 

·   Strong knowledge of Outlook and Lotus Notes

·   Expert in AS400, Microsoft Dynamics and AX,  Retalix Smart Dock Scheduling

·   HACCP certificate obtained

·   Crown power equipment certified (trainer) 

 

 

EDUCATION

Currently working toward Bachelor’s Degree in Business Administration (Supply Chain/Logistics)

Attended Leadership Development Classes – this included reading, preparing and executing both individual and group presentations, team building and self-reflection

·                                        Speed of Trust

·                                        Five Dysfunctions of a Team

·                                        Change or Die

·                                        The Oz Principal

·                                        Emotional Intelligence